We provide an upfront quote before starting any work. There are no hidden call-out fees — the price we quote is the price you pay. For after-hours emergency work, we'll advise any after-hours component clearly before you commit.
How quickly can you respond to an emergency?
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For genuine plumbing emergencies — burst pipes, gas leaks, sewage backflow — we aim to have a plumber on-site within 1–2 hours. Same-day response applies to most service calls. Call 0408 520 820 to check our current availability.
Are you licensed and insured in Victoria?
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Yes. We are a Licensed Master Plumber registered with the Victorian Building Authority (VBA) and hold a Gas Type A licence. We carry $20 million public liability insurance on every job. Copies of licences and insurance are available on request.
Do you service rental properties?
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Absolutely. We work with landlords, property managers and real estate agencies across Geelong. We understand the urgency requirements under the Residential Tenancies Act and can liaise directly with tenants if needed. Ask about our property management accounts for streamlined invoicing.
Do you provide a warranty on your work?
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Yes. All workmanship is guaranteed. We use quality materials and stand behind every job we complete. If something isn't right after we've finished, call us and we'll make it right — no arguments, no charge.